Front office executive
Responsible for handling of incoming and outgoing calls. Making sure to demonstrate professional and polite responses in telephone responses.
Ensure personal presentability and dress in the assigned uniform
Receive, inform, guide visitors including co-ordination with employees
Preparation of database of Client contacts and updating
Responsible for maintenance and upkeep of front office
Ensure receipt of magazines and newspapers for the building and ensure display of the latest version in the reception as well as removal of the outdated magazines
Provide assistance to the Help Desk as required
Receiving Incoming Couriers & Making record of it
Maintaining Visitor / Vendor register
Security check of Housekeeping Ladies while they leave the premises.
Participate in Emergency Evacuation procedures including crisis management and business continuity.
To act as a back-up to Help Desk in case of emergency / requirement
Assist in utilization of conference rooms
Maintain the First Aid box
Responsible for cleanliness, orderliness and appearance of the entire Hotel.
Ensure that rooms are made as per company standard.
Prepare Annual Housekeeping Budget.
Maintain par stock of guest supplies, cleaning supplies, linen and uniform.
Organize inventories with Accounts and General Store for linen, uniform and fixed assets.
Pay particular attention while organizing pest eradication activities.
Develop and implement Housekeeping systems and procedures
Prepare reports for management information.
Assist Purchase department in selecting suppliers for items related to Housekeeping.
Plan, control and supervise Horticultural activities.
Attending and resolving guest complaints.
Organize on-the job training and evaluate its effectiveness.
Approval of the Functional Manual of the department.
Recommend recruitment of new personnel.
Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
Coordinates work activities among departments.
Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
Inventories stock to ensure adequate supplies.
Evaluates records to forecast department personnel requirements.
Makes recommendations to improve service and ensure more efficient operation.
Prepares reports concerning room occupancy, payroll, and department expenses.