Hospitality

Front office executive

  • Responsible for handling of incoming and outgoing calls. Making sure to demonstrate professional and polite responses in telephone responses.
  • Ensure personal presentability and dress in the assigned uniform
  • Receive, inform, guide visitors including co-ordination with employees
  • Preparation of database of Client contacts and updating
  • Responsible for maintenance and upkeep of front office
  • Ensure receipt of magazines and newspapers for the building and ensure display of the latest version in the reception as well as removal of the outdated magazines
  • Provide assistance to the Help Desk as required
  • Receiving Incoming Couriers & Making record of it
  • Maintaining Visitor / Vendor register
  • Security check of Housekeeping Ladies while they leave the premises.
  • Participate in Emergency Evacuation procedures including crisis management and business continuity.
  • To act as a back-up to Help Desk in case of emergency / requirement
  • Assist in utilization of conference rooms
  • Maintain the First Aid box

  • Housekeeping Executive

  • Responsible for cleanliness, orderliness and appearance of the entire Hotel.
  • Ensure that rooms are made as per company standard.
  • Prepare Annual Housekeeping Budget.
  • Maintain par stock of guest supplies, cleaning supplies, linen and uniform.
  • Organize inventories with Accounts and General Store for linen, uniform and fixed assets.
  • Pay particular attention while organizing pest eradication activities.
  • Develop and implement Housekeeping systems and procedures
  • Prepare reports for management information.
  • Assist Purchase department in selecting suppliers for items related to Housekeeping.
  • Plan, control and supervise Horticultural activities.
  • Attending and resolving guest complaints.
  • Organize on-the job training and evaluate its effectiveness.
  • Approval of the Functional Manual of the department.
  • Recommend recruitment of new personnel.

  • Housekeeping Supervisor

  • Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
  • Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Coordinates work activities among departments.
  • Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
  • Inventories stock to ensure adequate supplies.
  • Evaluates records to forecast department personnel requirements.
  • Makes recommendations to improve service and ensure more efficient operation.
  • Prepares reports concerning room occupancy, payroll, and department expenses.