ITES

BPO call center professional

  • Communicating with customers in writing through emails, providing information about the products and services in professional manner as per the company‘s guidelines.
  • Dealing and addressing customer‘s complaints and issues.
  • Interactions via emails and web chats.
  • Enabling and providing effective customer service.
  • Providing useful administrative support to other team members.
  • Documenting, classifying and prioritizing customer queries.
  • Maintaining and documenting customer interaction information.

  • Human Resource Associate

  • Provides information by answering communications; referring special communications to appropriate person.
  • Obtains and orients temporary help by forwarding requirements and criteria to temporary services; providing information and directions.
  • Maintains human resources records by maintaining applications, résumés, and applicant logs.
  • Verify candidate background by contacting references.
  • Enrol new employees by issuing forms and applications; verifying completion.
  • Helps employees by explaining benefit programs.
  • Avoids legal challenges by complying with legal requirements.
  • Maintains manager and employee confidence by keeping human resources information confidential.
  • Updates job knowledge by participating in educational opportunities; reading technical publications.
  • Accomplishes human resources and organization mission by completing related results as needed.

  • Inside Sales Professional

  • Responding to Client Requests
  • Supporting Client Visits
  • Visiting Clients
  • Interfacing & Coordinating
  • Marketing Support
  • Competitor Analysis & Market Scanning