BPO call center professional
Communicating with customers in writing through emails, providing information about the products and services in professional manner as per the company‘s guidelines.
Dealing and addressing customer‘s complaints and issues.
Interactions via emails and web chats.
Enabling and providing effective customer service.
Providing useful administrative support to other team members.
Documenting, classifying and prioritizing customer queries.
Maintaining and documenting customer interaction information.
Human Resource Associate
Provides information by answering communications; referring special communications to appropriate person.
Obtains and orients temporary help by forwarding requirements and criteria to temporary services; providing information and directions.
Maintains human resources records by maintaining applications, résumés, and applicant logs.
Verify candidate background by contacting references.
Enrol new employees by issuing forms and applications; verifying completion.
Helps employees by explaining benefit programs.
Avoids legal challenges by complying with legal requirements.
Maintains manager and employee confidence by keeping human resources information confidential.
Updates job knowledge by participating in educational opportunities; reading technical publications.
Accomplishes human resources and organization mission by completing related results as needed.
Inside Sales Professional
Responding to Client Requests
Supporting Client Visits
Interfacing & Coordinating
Competitor Analysis & Market Scanning